PUBLISHED 2007

Developed by HDMA’s Returns Task Force, this summary reports the volume and average dollar value of returned prescription and over-the-counter products processed by reverse logistics providers.

This publication is designed to help trading partners better understand reverse logistics policies and processes as companies continue to work to reduce the quantity of returned products and enhance the efficiency and effectiveness of returns processing in the healthcare supply chain. Further, aggregated returns policy elements — including policies for dating, product and operational conditions and reimbursement methods from 17 branded and 20 generic manufacturers — provide a snapshot of current policy practices in healthcare.