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HDMA Product Recall and Withdrawal Notification Guidelines (Electronic Download)

Electronic Download
Product Recall

PUBLISHED 2007

Developed by HDMA’s Returns Task Force, these voluntary guidelines provide insights into industry recall and withdrawal practices, as well as strategies for manufacturers and distributors to effectively communicate product recall or withdrawal information to trading partners.

These guidelines can apply to all products, and can be used when the recall or withdrawal is undertaken by the manufacturer, requested by the FDA or initiated to replace existing merchandise with an improved product or new package design. In addition to sample recall notice forms that can be used by manufacturers to provide clear instructions to distributors helping to process recalled products, these guidelines also include information for trading partners to consider when calculating distributor costs associated with multilayered efforts to efficiently assist manufacturers in removing recalled products from the supply chain.

Sample worksheets and approaches included in the guidelines use industry-wide, benchmarked data to help trading partners calculate possible distributor reimbursement for recalled merchandise in inventory and other recall processing expenses such as customer returns, shipping and disposals and notifications to customers.

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