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Publications

Returns Logistics Practices (Electronic Download)

Electronic Download

PUBLISHED 2008

Developed by HDMA’s Returns Task Force, this report addresses key issues and recommends process improvements for returned or unsalable healthcare products.

The report identifies current industry practices in returned goods logistics and documents those trends over time to educate the industry about adoption of practices that may reduce costs and improve operational efficiencies. It includes survey data from manufacturers, distributors and service providers, examining a full range of practices generally associated with returned goods, including returns authorization process, shipping, receiving, processing and disposition.

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