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    A Conversation With Trinh Clark, Henry Schein’s Chief Global Customer Experience Officer

    HDA distributor members are investing in optimizing the user experience for their manufacturer partners and pharmacy and provider customers — with efficiency, reliability, and security in mind. In line with this focus, Henry Schein recently launched a new Global Customer Experience Organization, led by Trinh Clark, SVP and Chief Global Customer Experience Officer.As part of HDA’s Faces of the Supply Chain series, we recently sat down with Clark to discuss her new function, the company’s adoption of cutting-edge technologies like artificial intelligence (AI), and her role as a leader in Henry Schein’s employee resource groups (ERGs) and diversity, equity and inclusion efforts.

    The Pending NDC and Barcode Rule: Manufacturers’ Perspectives

    The FDA has proposed an amendment to its regulations to adopt a uniform, 12-digit format for the NDC. HDA’s Senior Director, Industry Relations, Tim Stearns discusses the NDC and barcode proposed amendments and analyzes manufacturers' comments.

    The Pending NDC and Barcode Rule: Dispenser Perspectives

    With less than six months before the Food and Drug Administration (FDA) anticipates posting an amendment to its National Drug Code (NDC),1 supply chain partners are preparing for this immense change. HDA is continuing dialogue around this impactful regulation — that could cost wholesale distributors hundreds of millions of dollars to implement and maintain. In this next installment of our series assessing supply chain sector comments, we review feedback from dispenser trade groups and other community members.